Engage Distribution LLC
Effective Date: 01/02/2026
1. Company Information
This website www.engagestores.ae is operated by:
Engage Distribution ME FZE
Jafza One Tower A, Office A1516
Jebel Ali Free Zone, Dubai, United Arab Emirates
Phone: +97142221825
Email: support@engagestores.ae
We are committed to protecting your personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and applicable regulations.
2. Scope
This Privacy Policy applies to:
- Website visitors
- Customers
- Guest checkout users
- Account holders
- Individuals contacting customer support
3. Personal Data We Collect
3.1 Information You Provide
- Full name
- Billing and delivery address
- Email address
- Phone number
- WhatsApp number
- Order details
- Account login details (if registered)
- Communications with customer support
Guest checkout users are required to provide delivery and contact details necessary to complete the order.
3.2 Payment Information
Payments are processed through secure third-party providers including:
- Stripe
- (Future) Tabby
- (Future) Tamara
We do not store full credit or debit card details on our servers. Payment data is handled directly by the payment gateway under their security and compliance standards (including PCI-DSS).
3.3 Automatically Collected Data
- IP address
- Device information
- Browser type
- Cookies and session data
- Website usage analytics
4. Purpose of Processing
We use personal data for:
- Order processing and fulfillment
- Same-day delivery coordination (for orders placed before 2:00 PM within UAE)
- Customer support and warranty service
- Return management
- Fraud prevention
- Legal compliance
- Website improvement
- Marketing communications (where consent is provided)
5. Marketing Communications
We may send promotional emails, offers, or product updates in the future.
You may unsubscribe at any time using the unsubscribe link in the email or by contacting support@engagestores.ae.
We do not send marketing messages via WhatsApp without customer consent.
6. Delivery & Logistics
We currently deliver within the United Arab Emirates only.
Delivery Fee: AED 30
Free Delivery: Orders above AED 500
Same-day delivery: Orders placed before 2:00 PM (subject to operational conditions)
Customer delivery information is shared only with logistics partners for fulfillment purposes.
7. International Data Transfers
Our website hosting and some service providers are located outside the United Arab Emirates.
Where personal data is transferred outside the UAE, we ensure appropriate safeguards and contractual protections are implemented.
8. Data Retention
We retain personal data only as long as necessary for:
- Order fulfillment
- Warranty support
- Accounting and tax compliance
- Legal dispute resolution
9. Your Rights
Under applicable law, you may:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion (subject to legal requirements)
- Withdraw marketing consent
Requests may be submitted to:
support@engagestores.ae
10. Data Security
We implement appropriate technical and organizational security measures to protect personal data against unauthorized access, disclosure, alteration, or destruction.
11. Cookies
We use cookies for:
- Website functionality
- Cart and checkout session management
- Analytics and performance tracking
You may manage cookie preferences via your browser settings.
12. Third-Party Links
Our website may contain links to third-party services. We are not responsible for their privacy practices.
13. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be published on this page with an updated effective date.